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DATA PROTECTION, PRIVACY & COPYRIGHT

INTRODUCTION AND SUMMARY

The protection of your data is important to us at the white panther GmbH ("the white panther" or "we"). In this declaration we would like to inform you about how we process your personal and activity-related data (hereinafter also "your data") and about your rights. Personal data is all information that can be linked to you as a private person, e.g. B. Name and contact information.

 

What personal data do we collect or do we use or do we reserve the right to use? The personal data collected is varied: on the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is collected automatically or manually when you contact us, such as:

 

Personal data:

 

- surname and first name;

- birthday and age;

- gender;

- home address;

- household size;

- shopping habits;

- information on purchasing power;

- customer and shopping preferences;

- delivery address;

- billing address;

- credit card and account information;

- language preferences;

- telephone number (s);

- email address (es);

- Identification numbers of your technical devices;

- customer numbers ;

- Information about subscribed newsletters or other advertising;

- consent to receive advertising;

- Online customer account information (including opening date, user name);

 

Customer activity data:

 

  • Contract data (including contract date, type of contract, the contract; contractor; contract period; contract value; claims made from contract);

  • Purchasing information (including the date of purchase; place of purchase; time of purchase; type, quantity and value of the goods and services purchased; shopping cart; canceled shopping cart; means of payment used; paying agent; purchasing history);

  • Customer service information (including returns of goods, complaints, warranty claims, delivery information);

  • Session data relating to visits to our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country settings, information about browser and computer operating system, internet protocol -Addresses, search terms and search results; submitted ratings);

  • Location-related data when using mobile devices;

  • Communications by telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;


In summary, we process your personal data:

 

  • As far as this is necessary for the processing of your order and for the delivery of your order.

  • To offer you offers and inspiration, both through newsletters, through targeted marketing in social media and through other media online and offline.

  • To communicate with you and answer your questions.

  • To remind you of an abandoned shopping cart.

  • To create and maintain a customer account (including functions such as "Favorites").

  • To comply with mandatory legal regulations (e.g. consumer laws and accounting law).

  • To handle product ratings and reviews.

 

You have various rights under data protection law. For example, you always have the right to object to marketing activities. You can also read how you can influence our processing of your personal data - what your rights are. Would you like to learn more? Please read our detailed explanations, which you can find below. At the bottom of this document you can read how, why and for how long we process your personal data.

 

RESPONSIBILITY FOR PROCESSING YOUR DATA

The white panther GmbH with the Swiss company registration number CHE-151.386.839 is responsible for the processing of your data. Please also note that our payment providers process data that is collected during the purchase process via our website and that they are responsible for their processing themselves.

If you would like to contact us regarding the processing of your data, please contact us at team @ thewhitepanther.ch . Our mailing address is Schlossbergstrasse 36, 8820 Wädenswil, Switzerland.

 

WHO OR WHERE DO WE COLLECT YOUR DATA?

We process personal data that you have shared with us.

 

WHO CAN GET ACCESS TO YOUR DATA?

Your personal information is primarily processed by us at the white panther. We will never sell your personal information. In some cases, we share your personal information to fulfill our obligations to you in a good and efficient manner:

 

  • To ensure that you pay us, our payment providers have access to your personal data.

  • So that we can deliver your goods to your home address or to a postal service provider and handle returns, we pass on your personal data to a carrier.

  • In order to publish your reviews on our website, we share your personal data with the providers who provide the technical solution for the publication of such reviews.

  • In order to market relevant products and make our website as relevant as possible, we pass on your personal data to those who support us with your services in marketing.

 

We pass on your personal data to IT providers who process the personal data on our behalf as a processor to support us in IT services.

 

If you would like more detailed information about who we share your personal data with, please contact us.

 

DO WE TRANSFER YOUR DATA IN COUNTRIES OUTSIDE SWITZERLAND AND THE EU / EEA?

The white panther generally processes your data within Switzerland, but in some cases we use suppliers from countries within the EU / EEA. When transferring your data outside of Switzerland, the white panther will guarantee an adequate level of protection.

 

The white panther may transfer your personal information to the United States and to our suppliers who provide newsletters, as well as to suppliers who provide services related to the marketing of relevant products and to make our website as relevant as possible.

 

Outside of Switzerland, the EU / the EEA, we work with well-known providers, namely with

  • Wix.com including its third-party suppliers, among other things for the management of our customer base and the handling of all e-commerce activities from www.thewhitepanther.ch, the sending of newsletters and other marketing activities;

  • We use Google services for our email communication with customers, suppliers and other business partners (including logistics and transport companies).

  • Our website uses services and cookies or reserves the right to work with social media companies such as Facebook, Twitter, Youtube, Pinterest etc. More on this under Cookies & Plug-ins .

 

All US suppliers with whom we potentially share personal data are certified according to the Privacy Shield. Privacy Shield is an agreement between the EU and the USA or between Switzerland and the USA, which aims to protect the fundamental rights of Swiss and Europeans and to guarantee legal security for companies that transfer personal data to the USA. American companies can register for the Privacy Shield certification with the United States Department of Commerce. This ministry will then check whether the suppliers' data protection guidelines meet the high data protection standards.

 

If you have any questions about how we pass on your personal data or if you would like information about our corresponding security measures, please contact us.

 

SAFETY

Our hosting provider and main data management partner Wix has designed and implemented security measures to protect the data that you share with us. This includes physical, electronic and procedural measures. Among other things, HTTPS Secure Access is offered in the sensitive areas of the website complemented by the protection of the industry standard SSL / TLS in the encryption technology for the transmission of sensitive payment information (eg credit card information). The SSL certificate is a code on the web server that secures online communication. If a web browser connects to a secure website, the SSL certificate enables a secure connection. The procedure is similar to sealing a letter before sending it. Each SSL certificate contains identification information that has been verified by a third party. Wix is ​​also in possession and regularly renews its PCI-DSS (Payment Card Industry Data Security Standards) certification and regularly maintains / tests its systems for possible weaknesses and attacks.

 

When paying with credit cards, the white panther uses Stripe's services as a payment service provider. We do not store credit card details. Stripe complies with all PCI guidelines and is officially certified by VISA and Mastercard as a payment service provider (annual re-certification). The PCI certification protects against attacks by criminals and you can be sure that you can pay safely and conveniently with a credit card.

 

Acquire r - Credit card payments are processed by the following financial institutions:

 

All acquirers are subject to strict regulations and tests. No data is stored at thewhitepanther.ch.

As soon as VISA, Mastercard is selected as the payment method, payment is processed via a secure SSL connection. The payments are compared using the invoice numbers.

 

Paypal - If you pay for a purchase with PayPal, the payment is processed via a secure SSL connection. At thewhitepanther only the customer data required for the order are saved. Credit card data or other personal data are neither transmitted to us nor visible to us. More information on PayPal's data protection regulations can be found at https://www.paypal.com/ch/webapps/mpp/ua/privacy-full .

 

HOW CAN YOU INFLUENCE THE PROCESSING OF YOUR DATA?

According to data protection legislation, you have various rights to influence our processing of your personal data. See below for more information.

 

THE RIGHT TO WITHDRAW CONSENT & TO REJECT PROCESSING

You have the right to withdraw all or part of your consent to the processing of your personal data. Your revocation is valid from the time you have given it. You have the right to object to the processing of your personal data by us. You always have the right to object to our marketing activities (such as newsletters). In some other cases, there is no right to object (e.g. because we have to save your personal data). You have the right to object if the processing is based on a balance of legitimate interests. Read below what this means in detail.

If we can demonstrate compelling legitimate grounds for the processing that outweigh your interests and fundamental rights, or if the processing is for the purpose of establishing, exercising or defending legal claims, you will never have the right to object to the processing.

 

RIGHT TO ACCESS

You have the right to receive confirmation as to whether we are processing personal data about you or not. You can access the personal data and receive a copy of the personal data processed by us.

 

RIGHT TO CORRECTION

You have the right to correct inaccurate personal data that concern you and to complete incomplete personal data.

 

RIGHT TO DELETION ("THE RIGHT TO BE FORGOTTEN") AND RESTRICTION OF PROCESSING

In certain circumstances, you have the right to request the deletion of your personal data. This is the case, for example, if the personal data is no longer required for the purposes for which it was collected or otherwise processed, or if you revoke your consent on which the processing was based and no other legal reason for continuing the processing is present. You also have the right to request that the white panther restrict the processing of your personal data. This is the case, for example, if you contest the accuracy of the personal data or the processing is unlawful and you refuse to delete the personal data and instead request a restriction on its use.

 

RIGHT TO SUBMIT A COMPLAINT TO A SUPERVISORY AUTHORITY

You have the right to lodge a complaint with a supervisory authority at any time. You can do this in particular in Switzerland or in the EU / EEA member state of your habitual residence, place of work or the place where an alleged violation of the applicable data protection laws has taken place. Find out about the data supervisory authority responsible for you. This right applies without prejudice to other administrative or judicial remedies.

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RIGHT TO DATA TRANSFERABILITY

You have the right to ask us to transfer certain personal data that we have about you to another company (data portability). This right applies to personal data that you have provided to us in a structured, commonly used, machine-readable and interoperable format if:

 

  • Processing is based on consent or on a contract; and

  • Processing is automated.

  • When exercising your right to data portability, you have the right to have the white panther transfer personal data directly to another data controller, insofar as this is technically possible.

 

When exercising your right to data portability, you have the right to have the white panther transfer personal data directly to another data controller, insofar as this is technically possible.

 

HOW AND WHY DO WE PROCESS YOUR PERSONAL DATA?

We process your personal data for different purposes. These purposes can be grouped into different groups. In particular, we can process your personal data in whole or in part for one or more of the following purposes:

 

EDITING PURPOSES

a) RELATED TO OUR GOODS AND SERVICES

  • Provision and sale of our goods and services;

  • Processing of orders and contracts, including dispatch of order and dispatch confirmations, delivery confirmations, delivery and invoicing;

  • Organization and implementation of customer services;

  • Organization and implementation of market research and opinion polls;

  • Checking customer creditworthiness.

 

b) PROCESSING PURPOSES RELATING TO CUSTOMER COMMUNICATION

  • Provision, administration and implementation of customer communication by post and electronic means of communication;

  • business communication by post and by telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

  • Evaluation of the use of our offers via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS) or instant messaging such as: type of use, frequency and duration of use, exact place of use.

 

c) PROCESSING PURPOSES RELATING TO SPECIAL ACTIVITIES AND EVENTS

  • Organization and implementation of competitions or competitions, including notification and publication of the winners via our website, apps for mobile devices or our offers on internet platforms, multimedia portals or social networks;

  • Organization and implementation of special events such as events and promotional events.

 

d) PROCESSING PURPOSES RELATING TO THE ANALYSIS OF CUSTOMER BEHAVIOR

  • Optimization of the product range. This is done through individualized and person-related, but also anonymous and group-related recording and evaluation of historical and current customer and buying behavior - including a shopping cart analysis;

  • Individualized and personal or anonymous and group-related recording and evaluation of historical and current customer and buying behavior when using the offers on our website, apps for mobile devices or on internet platforms, multimedia portals or social networks;

  • Individualized and personal or anonymous and group-related recognition, classification and analysis of current and potential customer needs and interests;

  • Individualized and personal or anonymous and group-related classification and analysis of customer behavior and customer potential;

  • statistical evaluation of customer behavior based on anonymized customer data;

e) PROCESSING PURPOSES IN CONNECTION WITH DIRECT MARKETING

  • Simplification of processes - such as purchases or bookings - and use of knowledge from the analysis of customer behavior to continuously improve all goods and services on offer;

  • Avoidance of unnecessary advertising through knowledge from the analysis of customer behavior for individualized and personalized direct marketing;

  • Sending individualized and personalized advertising by post or by phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

  • Individualized and personalized adaptation of offers and advertising on our website, apps for mobile devices or on our channels on internet platforms, multimedia portals and social networks.

 

f) PROCESSING PURPOSES RELATING TO THE MEETING OF OUR LEGAL OBLIGATIONS

  • so that we can comply with consumer protection laws (e.g. when dealing with returns)

  • to handle complaints and / or litigation against us

  • to comply with other legal obligations, ie in accordance with accounting law and anti-money laundering laws.

 

COOKIES

Here you can find more information about our use of cookies.

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INFORMATION DESK

You have the right to free information about your stored data and, if necessary, the right to correct, block or delete this data. You can ask questions, for example, via the following e-mail address: team@thewhitepanther.ch .

 

SIGN OUT

To unsubscribe from our newsletters, send us an email to team@thewhitepanther.ch with the subject " Unsubscribe ".

 

This privacy policy was adopted by the white panther on December 18, 2018.

 

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